-I received the wrong item in my order. What should I do now?
Please send an email with your order number and a photo of the incorrect item we sent you to email@example.com. We will immediately send you the correct item with a prepaid return label so that you can return the incorrect item.
-How long will it take for Customer Service to respond?
You can expect a response within 1-3 business days. Our customer service team works Monday-Friday.
-My tracking information says my package has been delivered but I have not received anything. What do I do now?
On some occasions, the courier service may deliver your package late- please wait 1 business day to see if this is the case. If you have waited a sufficient amount of time, please email firstname.lastname@example.org for further instructions. Please note that once the package is in the care of the courier, delivery is their responsibility. We cannot guarantee any courier as their schedule, work ethic, employees and delivery are completely out of our control.
-Do you have world-wide shipping?
We currently only ship products to the U.S, Canada, Europe & Australia!
-What about international taxes and duties?
Taxes and duties incurred by each country on imported items are the customer's responsibility. Custom fees are based on the total value of the products entering your country. Unfortunately we have no control over this.
-What's the best way to find out about new or re-stocked items?
The best way to stay tuned is to follow us on our Instagram, Facebook and sign up for our mailing list. Also, to be notified about specific items, on the page on our website with the item you are interested in, you can sign up to be a member of AmericanPlus Rewards and be notified when we get restocks or new items before anyone else.